Delivery
Our standard delivery method is shipment by UPS. Your order is shipped as a parcel for which you need to sign on delivery. Our reason for this is to guarantee a safe delivery for our products that represent a high value. With UPS we can track the shipment from door to door. As UPS does not deliver at PO-boxes we need a home or office shippingaddress from you.
UPS offers a number of different services. By default Dutchband will send your order using UPS Standard, unless otherwise specified.
- UPS Standard
Almost always next day delivery, but this is not guaranteed. - UPS Express Saver
Guaranteed next business day delivery by end of day (18:00 hours) to almost every address in the country. - UPS Express
Guaranteed next day delivery before noon (12:00 hours) in most major cities in the country.
If we have your email address, you will receive a tracking number from UPS so you can track your order on the UPS website.
It is possible that after entering the tracking number, the following message appears:
"UPS could not locate the shipment details for your request. Please verify your information and try again later"
This may be due to the fact that UPS has not processed the package yet. In that case you can check the status of your order the next business day. When the same message still appears two days after transmission and you have not yet received your order, we kindly request you to contact our Customer Relations Department.
In case your orders needs to be delivered at a special location, you need your wristbands straight away or even more security is required, we can deliver your products by (bike)courier or personally. Please enquire about the possibilities and costs.
